CX In Wellness:The Trust Business

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LET'S BE HONEST.

Some brands are out here wining and dining their customers. Remembering their order. Anticipating their needs. Making them feel like the only one.

Others are ghosting after the first purchase, blasting the same email to 200k contacts, and wondering why retention is tanking.

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CX In Wellness: The Trust Business

Episode 1 of CX Life is here.

Naomi from Rheal joins Nat to talk about CX in wellness - where customers aren’t just buying a product, they’re putting hope in it. They cover subscription retention, trust, tone of voice and what it really takes to make people feel looked after.

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Brand Life — presented by Louise Goodthorpe Campaign Life — presented by Olivia Phillips Paid Life — presented by Dale Olorenshaw